Customer Satisfaction Stories

Client: Glyn-Jones & Co

Market Sector: Estate Agents

Reasons for Contacting MailFilterUK:

• Members of staff were offended by content of the spam messages
• There was a risk that a customer would see the offensive spam messages when showing property details during a consultation.

Client Comment: My staff were coming to me saying that the emails they were getting were rude and offensive and it was distressing some of the female staff. We use our computers to show buyers property details and we were worried that one day a customer would see an explicit email and it was going to damage our reputation. We had this problem for months and it was only after a recommendation that we heard of Mail Filter. After moving to Mail Filter we are able to do our job freely rather than having to worry about SPAM and can use the computers as we intended.

Client: Falcon Homes

Market Sector: Construction Industry

Reasons for Contacting MailFilterUK:

• Deleting 100s of spam messages a day were wasting huge amounts of valuable time.
• The sheer volume of spam messages made it difficult to distinguish genuine email from spam and genuine emails were being deleted and missed causing loss of business.

Client: Vector Build

Market Sector: Construction Industry

Reasons for Contacting MailFilterUK:

• Employees were nearly duped into giving out company bank details by Phishing Emails.
• Previous attempts to stop spam using other providers had failed and spam was still coming through in large volumes.

Client: Kuhr Engineering

Market Sector: Fabrication Industry

Reasons for Contacting MailFilterUK:

• The systems were riddled with Viruses which entered their network via email attachments.
• Updating the client based spam filters were taking up as much time as deleting the spam itself..
• Kuhr Engineering could not freely open attachments and this disrupted their operations.

Client: OSV - One Stop Vehicles

Market Sector: Online Car Broker

Reasons for Contacting MailFilterUK:

• Valuable sales enquiries could not be distinguished from spam.
• OSV contacted the spammers asking them to stop sending the spam and were put on the suckers list.
• Far Eastern Criminals were spoofing email in an attempt to buy cars fraudulently.

Client Comment: You only understand how good the service is when you have had a SPAM problem like we had and then it is solved overnight. The volumes of SPAM we were getting culminated in costing our sale department thousands. As a car sales company, we are reliant on our sales leads and they were lost in amongst 1000s of SPAM emails. Thank you Mail Filter UK.

Client: Julian Church & Associates

Market Sector: Quantity Surveyors

Reasons for Contacting MailFilterUK:

• Working onsite, Julian Church & Associates were dependent on their PDAs for email but the PDAs were filled up and rendered useless by the volumes of spam.
• Julian Church & Associates own attempts to stop the spam resulted in genuine email being intercepted and deemed spam by mistake.

Client Comment: As the IT Manager for Julian Church and Associates, I was responsible for stopping SPAM and looking after our email systems. We tried various ways of stopping the SPAM ourselves but this proved more difficult than we thought. SPAM was clogging up our PDAs and Mail Filter not only stopped the SPAM but they also took care of backing up our email at the same time, saving us about £700. Mail Filter is a great service that no company should be without.